Star Nursery, Inc. is not a faceless corporate entity. We have real people controlling and guiding our company. As a customer of other companies, we also have faced a decline in customer service. We believe old-fashioned customer service has a definite place in the "New Internet Economy" and new medium of sales, which the Internet has created. In the dynamic, rapidly expanding markets of Las Vegas, Nevada and Southern Utah, Star Nursery, Inc. has become the industry leader in all-around customer service. We have continued to grow and prosper because we really care about our customers. Please take a few moments to read out Total Customer Satisfaction Policy and see how we back our promise!
Total Customer Satisfaction Policy
Your contact with us is very important and how we handle it reflects upon our company. When you telephone us during business hours (8 AM - 5 PM Pacific Time), we will not have a recorded menu. A real person will answer the phone and direct your call to the responsible department.
E-mail communication should be quick and efficient, and ours will be! Our goal is to answer E-mails within 24 hours on normal business days. We will add staff as needed to answer your questions quickly and most importantly correctly.
If you receive a defective product, we will pay for the return shipping cost and ship a replacement to you at no charge.
If you return items purchased incorrectly or by mistake, we will not charge a restocking fee, you only pay for the return shipping cost. The total cost of the unused, returned products will be promptly refunded to you. Please see or product return information page for complete details.
If you have problems or questions on how to use the products purchased from us, we will assist you via E-mail. We want you to be successful using the products we sell and also happy with the purchase you made from us.
Best Of All!
If you ever have a problem which you feel has not been handled correctly, please use the following link to send E-mail: "Tell the president!". Please include a daytime phone number. This E-mail will go directly to the President of Star Nursery, Inc. You can rest assured that proper action will be taken and someone who can make a decision will address your problem. Please use this access only for problems which have gone through normal channels first. We would also be happy to hear from customers who have had positive experiences with us!
