Star Nursery Inc. U.S. Privacy Policy and Statement
Effective June 23, 2025
This Privacy Statement applies to your interactions on the application and consumer site with Star Nursery Inc. as a prospective, current or former Star Nursery customer or visitor. It describes how Star Nursery Inc. collects, uses, and protects personal information from and about you, along with choices you can make about such information.
What Information Will We Collect:
Star Nursery Inc. will collect the following categories of personal information in order to provide products and services to you, to communicate with you, to enhance our products, services, and operations, and for other operational, business, legal, and compliance purposes:
- Identification information: that can be used to identify you and your account, such as your name, company name, address, phone number, email address, payment information, login and access credentials. We may also collect online identifiers, such as your IP address, when you browse our websites or use our applications.
- Commercial information: such as products or services you purchased or considered purchasing, including limited transaction histories stored at secure servers.
- Geolocation information and data: This includes, but not limited, to precise geolocation data. This is if you allow our application to collect it for purposes such as helping you locate the nearest Star Nursery location or for analytic purposes.
- Protected class information under state or federal laws, such as age, gender, and family status.
- Education information, related to Contact Us, potential for Surveys and direct Support Contact and Feedback.
Sourcing of Information:
You may choose to provide Star Nursery Inc. with information when you interact with us.
Examples of information that may be included:
- Identification information: You may provide your contact information in case we need to reach out to you. You may also set up your login and access credentials when creating or accessing your Star Nursery online account. To complete transactions, we collect your payment information. When you participate in contacting E-Store Support, Star Nursery generally does not retain personal information unless you provide your personal information in connection with a transaction (purchase under Star Nursery Online Account), in which case Star Nursery may record, use, and retain the data to fulfill your request efficiently and effectively.
- Commercial or Transaction information: You may provide or generate commercial or transaction information regarding your Star Nursery purchases, returns, and exchanges.
- Education information. You may provide education information through contact us and communication with Star Nursery E-Store Support.
Information that may be collected through automatic means:
We collect information by automated means online. When you use our website or mobile application, Star Nursery Inc. may collect certain information by using Cookies and Other Technologies.
Why We Collect Information:
We use your personal information for various business or commercial purposes, including but not limited to fulfilling products and services, communicating with you, supporting and enhancing our business functions and for other legal, compliance and security purposes.
We may use your identification information, commercial information, online activities, geolocation information, sensitive personal information, and other personal information to provide products and services to you, such as:
- Provide and deliver products and services, fulfill your orders and transactions.
- Process, record, and track your purchases.
- Process payments.
- Identify and verify your identity when needed to provide you with products and services or access to our systems.
We may use all of the categories of information described under “What Information We Collect” section to facilitate and tailor our outreach to you, such as:
- Communicate with you through various channels with transactional or promotional information, such as transaction confirmation and reminder, promo codes, coupons, and other messages.
- Evaluate and respond to your requests and inquiries through E-Store Support.
- Potential to administer programs for product reviews by you and other customers.
We may use all of the categories of information described under “What Information We Collect” section to enhance our products, services and operations, such as:
- Conduct research and internal analytics, develop new products and services, perform market research and data analytics, and analyze our products, services, websites, and applications
- Customize your experiences in our stores and online.
- Administering our websites and applications, and perform accounting, auditing, and billing.
We may use identification information, commercial information, online activities, geolocation, and audio, electronic, video, image and other personal information for legal, compliance, fraud prevention and security purposes, such as:
- Comply with and enforce applicable legal requirements, industry standards and our policies.
- Assist law enforcement and respond to regulatory inquiries.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and take appropriate legal actions if necessary.
Information Sharing:
Star Nursery Inc. will keep your personal information secured to our upmost ability and will not sell or share data information with exception of the following situations:
Legal, Law Enforcement, Security and Investigation:
We may disclose information about you if:
- We are required to do so by law, regulation or legal process, such as a court order or subpoena.
- We deem appropriate or necessary in response to requests by government agencies, such as law enforcement authorities or tax authorities.
- We believe disclosure is appropriate or necessary to protect the rights, property or safety of Star Nursery locations, our customers, or others, including to prevent physical, financial or other harm, injury or loss.
- If an account is suspected of fraud or in connection with an investigation of suspected or actual unlawful activity.
Personal Information Disclosed for Business Purposes:
We disclose all the categories of personal information described under “What Information We Collect” section for business purposes, including fulfilling products, services and transactions, facilitating customer communication, enhancing our products, services and operations, and comply with legal, compliance, law enforcement and security requirements.
Your Rights to your Privacy:
Residents of certain states have rights to access, delete, correct, or opt-out from certain types of processing or sharing of their personal information. Depending on your state of residency and subject to certain legal limitations and exceptions, you may be able to exercise some or all the following rights:
- Accessing your personal information: You may request confirmation of the processing of your data and to access a copy of your personal information we maintain about you.
- Correcting your information: You may request to correct inaccurate personal information we maintain about you. If you would like to change information related to your order or services, please contact a store manager or E-Store Support.
- Deleting your information: You may request that Star Nursery delete your personal information we maintain about you subject to certain exceptions permitted by law such as to complete the transactions, detect security incidents, prevent fraudulent or illegal activities, identify and repair errors, comply with laws and regulations, and for other solely internal and lawful purposes. Once an account is deleted there is no recovery option for the account or information related to it.
- Sensitive information. To the extent that Star Nursery collects and processes “sensitive personal information,” we obtain opt-in consent as required by applicable law. Residents of certain states may make as request for Star Nursery to limit the use and disclosure of sensitive personal information for certain purposes permissible by law, such as providing products or services, detecting security incidents and protecting safety, preventing fraud or illegal actions, and maintaining the quality of services we provide. Please note that the definition of sensitive personal information varies by state, so your rights with respect to specific types of information will depend on your state of residency.
- Non-discrimination for exercise of privacy rights: We will not discriminate or retaliate against you for exercising your rights under relevant state privacy laws.
- Appeal your request. Residents of certain states may appeal a decision to not take action on your privacy right request within a reasonable time after your receipt of the decision.
By State Exceptions:
- Utah Residents: Right of access or delete personal information, right to opt out of sale of personal information and targeted advertising, no discrimination.
Please Submit all Privacy Requests to:
Contact Us:
If you have any questions or concerns in relationship to any policy information please contact us:
125 Cassia Way
Henderson, Nevada
estoresupport@starnursery.com
Updates:
This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. It will indicate at the top of the Privacy Statement the date it was last updated.